Samsung Appliance Repair in Gloucester, MA
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Samsung Appliance Repair in Gloucester, Massachusetts | Appliance Repair Pros
Appliance Repair Pros provides dedicated Samsung appliance repair in Gloucester, Massachusetts and the surrounding communities of Rockport, Essex, and Ipswich. Samsung has rapidly become a dominant force in American kitchens and laundry rooms, offering sleek designs and cutting-edge features like Family Hub screens and FlexZone drawers. These appliances are heavily reliant on advanced electronics and software to deliver their performance. When your Samsung refrigerator stops making ice or your washer gives an unbalanced load error, it disrupts your daily life. You need a local repair partner who understands the complex digital logic and mechanical engineering of these machines.
We service the full range of Samsung residential appliances including refrigerators, freezers, washing machines, dryers, dishwashers, ranges, wall ovens, cooktops, and microwaves. Our team approaches every job with a commitment to careful diagnostics and respectful work habits. We understand that Samsung appliances use unique components like the “WaterWall” spray arm and dual evaporators that require specific knowledge to service. We aim to earn your trust through clear communication, protecting your floors and cabinetry, and focusing on the root cause of the issue using Samsung-specific testing protocols. Whether you have a new Bespoke kitchen suite or a reliable front load laundry pair, we are ready to help.
Contact us today.
Samsung Appliances We Service in Gloucester
We offer comprehensive repair services for the entire Samsung Home Appliance family. Homeowners in Gloucester often choose Samsung for its high-tech integration and modern style. We are familiar with the specific technologies these machines employ, from the digital inverter compressors to the specialized sensors in their laundry units.
Common Samsung appliances we repair
- French door refrigerators with Family Hub
- 4-Door Flex refrigerators
- Side-by-side and top mount refrigerators
- Front load and top load washers with VRT Plus
- Gas and electric dryers with MultiSteam
- Linear Wash and rotary dishwashers
- Gas, electric, and induction ranges
- Double and single wall ovens
- Over-the-range microwaves
What makes Samsung repairs different
- Widespread use of “Twin Cooling” (dual evaporators)
- Ice Master ice makers located in the refrigerator section
- Complex main control boards (PCBs) with specific firmware
- Vibration Reduction Technology (VRT) sensors in washers
- WaterWall and Linear Wash dishwasher mechanisms
- Digital inverter compressors with 10-year warranties
- Touchscreen interfaces that integrate with Wi-Fi
- Moisture sensors in dishwashers that trigger leak codes
Why Homeowners Choose Appliance Repair Pros for Samsung Repairs
Selecting the right service provider is critical when dealing with digitally driven appliances. Samsung units operate on logic that requires a technician who is comfortable with electronics.
Brand Specific Diagnostics and Correct Root Cause Testing
Samsung appliances are notorious for specific failure patterns that can confuse general technicians. For example, a “no cool” situation in a Samsung fridge is often caused by ice buildup on the evaporator fan, not a bad compressor. A “drain error” on a dishwasher might be a moisture sensor tripping, not a bad pump. We use testing methods tailored to Samsung logic to look for these known issues first. We check sensor resistance values and error history logs to ensure we are fixing the source of the problem.
Experience Across Bespoke and Chef Collection Lines
Samsung offers appliances at various tiers, including the customizable Bespoke line and the premium Chef Collection. These units often feature glass panels, custom finishes, and upgraded internal components. We have experience working across these sub-lines. We understand the care required to remove a glass Bespoke panel without chipping it or the precision needed to calibrate a Chef Collection induction cooktop.
Respect for the Home and Clean Work Habits
Repairing an appliance can be messy, but we strive to keep your home clean. We use protective mats for tools and take care when moving heavy appliances like refrigerators or ranges to avoid scratching your floors. Whether we are working in a tight laundry closet in a Gloucester rental or a spacious kitchen in Rockport, we maintain an organized workspace. We clean up any debris or packaging materials before we leave.
Dependable Scheduling and Clear Communication
We know that waiting for a repair is frustrating. We prioritize dependable scheduling to get to your home as soon as possible. We communicate clearly about the arrival window and the status of your repair. If parts are needed—and Samsung parts are specific—we keep you informed about the timeline. Our goal is to make the repair process as smooth and stress-free as possible for you.
Service Area Focus in Gloucester and Nearby Areas
We are a local business focused on the North Shore. We serve Gloucester, Rockport, Essex, and Ipswich directly. This local focus allows us to respond quickly to service requests. We know the local neighborhoods and roads, which helps us arrive on time. You are working with a neighbor who cares about their reputation in the community.
Common Problems We Fix in Samsung Appliances
Samsung appliances are innovative, but they have specific quirks and failure points. We have extensive experience resolving the most common malfunctions that occur in these machines.
Samsung Refrigerator Ice Maker Freezing Up
This is arguably the most common issue we see. The “Ice Master” ice maker located in the fresh food compartment often suffers from frost buildup. Warm air leaks into the ice room, causing the mechanism to freeze into a solid block of ice, preventing ice production.
Likely causes
- Poor seal on the ice room compartment
- Moisture ingress from the door gasket
- Ice maker module failure
- Frozen drain tube for the ice maker
- Auger motor frozen stuck
- Fan failure in the ice room
How we diagnose it
We visually inspect the ice room. If it looks like an igloo inside, we know air is getting in. We check the seal condition and test the fan. The permanent fix often involves installing a service kit that includes a new ice maker, a new air duct, and resealing the compartment with food-grade silicone to prevent air leaks.
What you can do right now
If the ice bucket is stuck, do not force it. You can use a hair dryer on low heat to gently melt the ice around the bucket to remove it. Do not chip at the ice with a knife as you can puncture the cooling loop.
Samsung Refrigerator Not Cooling (Evaporator Icing)
Another common issue is a loud noise followed by a warm fridge. This is usually caused by the evaporator fan hitting ice. In Samsung “Twin Cooling” units, the drain tube in the back of the fridge can freeze, causing water to back up and freeze the fan.
Likely causes
- Frozen defrost drain line
- Defrost heater failure
- Defrost sensor (bi-metal) failure
- Evaporator cover insulation becoming waterlogged
- Fan motor failure
- Door left ajar
How we diagnose it
We listen for a buzzing noise that stops when the door is opened (the fan shuts off when doors open). We remove the back panel inside the fridge. If we see a solid sheet of ice over the coils, it is a defrost issue. We test the heater and sensor. We often install an upgraded drain clip that conducts heat down into the drain hole to prevent refreezing.
What you can do right now
Perform a manual defrost if you know how to access the service menu, or simply unplug the unit for 24 hours with the doors open to melt the ice (put towels down for the water).
Samsung Washer Unbalanced Load (UR/Ub Error)
Samsung top loaders and front loaders can be sensitive to balance. If the machine cannot balance the load after several attempts, it throws a UR or Ub code. This can be user error, but it often points to suspension wear.
Likely causes
- Worn suspension rods (Top Loaders)
- Broken shock absorbers (Front Loaders)
- Loose drum retaining nut
- Hall sensor failure affecting speed reading
- Load consisting of a single heavy item
- Machine not level
How we diagnose it
We press down on the tub. If it bounces effortlessly like a pogo stick, the suspension rods are shot. We run a spin test with an empty tub. If it vibrates violently empty, the issue is mechanical (bearings or flange). If it is smooth empty but fails with clothes, it is usually suspension.
What you can do right now
Redistribute the clothes. Ensure the machine is level on the floor. Avoid washing a single heavy blanket; add towels to balance the weight.
Samsung Dryer Not Heating
A dryer that runs but stays cold is a major inconvenience. On Samsung dryers, the heating element is a common failure point. The coil can break and touch the housing, or simply burn out.
Likely causes
- Burned out heating element (very common)
- Blown thermal cut-off fuse
- Clogged vent causing overheating
- Control board relay failure
- Moisture sensor bars dirty
- Loose wiring connection
How we diagnose it
We test the heating element for continuity and for a “grounded” condition (touching the metal case). We also inspect the idler pulley, as a broken belt switch will prevent the heater from turning on.
What you can do right now
Check the circuit breaker. Clean the lint filter. Run the dryer on “Time Dry” to see if it heats; if it heats on Time Dry but not Sensor Dry, your moisture sensors are dirty.
Samsung Dishwasher LC Code (Leak)
The “LC” or “LE” code means the moisture sensor in the bottom pan has detected water. Samsung dishwashers have a safety pan underneath to catch leaks. Even a small amount of water triggers this code and the pump runs continuously.
Likely causes
- Leak from the water inlet valve
- Leak from the drain hose connection
- Case brake assembly overflowing
- Door seal leak
- Condensation from high humidity (rare)
- Sensor error
How we diagnose it
We pull the dishwasher out and remove the side panels to find the source of the water. We check the water wall motor area and the hose clamps. Once the leak is fixed, we dry the sensor completely to clear the code.
What you can do right now
If the pump is running non-stop, turn off the breaker to the dishwasher. Turn off the water supply under the sink. You cannot reset this code without drying the sensor.
Samsung Oven SE or 5E Error
This error code typically indicates a stuck key on the touchpad. It means the control thinks a button is being pressed down for more than 60 seconds. It often requires replacing the user interface.
Likely causes
- Ribbon cable corrosion
- Moisture getting into the keypad layers
- Control board failure
- Physical damage to the touch panel
How we diagnose it
We disconnect the ribbon cable connecting the keypad to the main board. If the code goes away, the keypad is bad. If the code stays, the main board is bad.
What you can do right now
Try cleaning the keypad surface thoroughly. Reset the breaker for 5 minutes. If it returns, the part likely needs replacement.
Our Samsung Repair Services by Appliance Type
We provide specialized repair for every major appliance category Samsung manufactures. Below is a breakdown of our specific services.
Samsung Refrigerator and Freezer Repair
Samsung fridges are complex, often featuring the FlexZone drawer which can switch between fridge and freezer temps. We are experts in the “Twin Cooling” system which uses two evaporators. This keeps food fresher but means there are two defrost systems that can fail. We also service the Family Hub touchscreens.
Symptoms we commonly fix
- Ice maker frozen solid
- Water leaking into the crisper drawers
- Loud fan noise (like a card in bicycle spokes)
- Fridge warm, freezer cold
- Display showing error codes (22E, 33E)
- FlexZone drawer not holding temperature
Our approach addresses the common icing issues with updated parts. We check the defrost sensor resistance, which is critical for proper operation. We also inspect the door wires which can fatigue and break, disabling the dispenser.
Samsung Washing Machine Repair
Samsung washers use VRT (Vibration Reduction Technology) to spin at high speeds. When this system fails, the washer can “walk” or bang. We also see issues with the drain pump filter getting clogged. On front loaders, the “spider arm” (flange shaft) on the back of the drum can corrode and break due to detergent buildup.
Symptoms we commonly fix
- Washer stops mid-cycle with UR/Ub code
- Water not draining (5E/nd code)
- Door locked and won’t open
- Loud banging during spin
- Mold on the door gasket
- Washer won’t turn on
We check the drain filter first on every call. We also inspect the door boot seal for holes. For banging noises, we check the rear spider arm and the suspension dampers.
Samsung Dryer Repair
Samsung dryers are generally reliable but the heating element is a wear item. We also repair the idler pulley, which keeps tension on the belt. If the pulley fails, the drum won’t turn and the heater won’t activate.
Symptoms we commonly fix
- No heat but drum turns
- Drum not turning (humming noise)
- Squealing noise
- Control panel buttons not working
- Dryer shuts off too soon
- Vent blockage error
We replace the heating element assembly and usually recommend replacing the thermostats at the same time for longevity. We also vacuum out the interior to prevent future fires.
Samsung Dishwasher Repair
Samsung dishwashers use sensors to detect leaks and water level. The “WaterWall” models use a moving spray bar instead of a spinning arm. This mechanism can jam or the motor can fail. We also fix drainage issues caused by the drain hose check valve.
Symptoms we commonly fix
- LC or LE flashing (Leak detected)
- Dishwasher not draining (5C or 5E)
- Dishes not clean (WaterWall not moving)
- Heavy / Smart / Auto lights blinking
- Door latch failure
- Top rack adjuster broken
We dry out the leak sensor and find the source of the drip. We also calibrate the WaterWall reflector if it has become misaligned.
Samsung Oven Range and Cooktop Repair
We service gas, electric, and induction ranges. Samsung induction cooktops are efficient but can suffer from fan failures or power board issues. On gas ranges, we calibrate the temperature offsets if the oven runs hot or cold.
Symptoms we commonly fix
- Oven not holding temperature
- Burner clicking but not lighting
- Induction burner showing “pan” error
- SE or 5E error on display
- Convection fan noise
- Door glass shattered
We test the temperature sensor and the igniter. For induction units, we check the cooling fans, as a dead fan will cause the electronics to overheat and shut down.
Samsung Microwave Repair
We repair over-the-range and countertop microwaves. The most common issue is the “SE” error on the keypad or the unit not heating. We also replace door switches which can cause the breaker to trip when the door is opened.
Symptoms we commonly fix
- SE error code
- Microwave runs but no heat
- Turntable not turning
- Display flickering
- Fan won’t turn off
- Door handle loose
We exercise extreme caution with microwaves. We check the magnetron and the high voltage diode. We also ensure the door interlock switches are aligned perfectly for safety.
Brand Notes for Samsung Sub-Lines
Samsung has expanded into specialized markets with distinct product lines. We are equipped to handle the specific needs of each.
Samsung Bespoke Service and Repair
The Bespoke line features customizable glass panels and modular designs. While the internals are similar to standard Samsung units, the exterior hardware is different. The panels require special suction tools to remove safely without breakage.
Common service situations with these models
- Panel replacement or realignment
- Beverage Center auto-fill pitcher leaks
- Ice maker module replacement
- Sensor alignment for flex compartments
- Door hinge adjustment
We treat Bespoke appliances like the furniture they are designed to be. We use non-marring tools to access service compartments.
Samsung Chef Collection Service and Repair
The Chef Collection is Samsung’s premium line, often featuring induction cooking, “Virtual Flame” technology, and 4-Door flex fridges with superior insulation. These units rely heavily on multiple control boards communicating with each other.
Common service situations with these models
- Induction generator board diagnosis
- Virtual flame LED replacement
- Sparkle ice maker repair
- Precision temperature probe failure
- Wi-Fi connectivity issues
Servicing Chef Collection units requires interpreting complex communication errors between the interface and the power boards. We are experienced in tracing these signals.
Understanding Common Samsung Error Codes and Warnings
Samsung appliances communicate through specific alpha-numeric codes. Here are the most common ones we encounter.
- 1E / SE / 5E (Oven/Microwave): Sensor Error. Usually a stuck key on the touchpad or a moisture issue.
- LC / LE (Dishwasher): Leak Check. Water is detected in the base pan.
- 5E / 5C / nd (Washer/Dishwasher): Not Draining. The pump is clogged or dead.
- 4E / 4C / nF (Washer/Dishwasher): No Fill. The machine is not getting water fast enough.
- UR / Ub / UE (Washer): Unbalanced Load. The washer cannot spin safely.
- dS / d5 (Washer): Door Lock error. The door is not locking or unlocking.
- 22E / 33E (Fridge): Fan Error. The evaporator fan is stuck, usually due to ice.
- 8E (Washer): MEMS Sensor error. The vibration sensor is faulty.
Maintenance Tips for Samsung Owners in Gloucester
Maintaining your Samsung appliances prevents the most common failures. In Gloucester, dealing with humidity and water quality is important.
For Samsung refrigerators, check the defrost drain tube. On French door models, the drain is behind the rear panel. If you see ice on the floor of the freezer, the drain is clogged. Pouring hot water down it annually helps keep it clear. Also, vacuum the condenser coils to protect the compressor.
For washers, run the “Self Clean+” cycle regularly. This is critical for preventing the spider arm corrosion that kills front loaders. Use Affresh or bleach. Also, clean the debris filter (coin trap) on the front of the machine every month to prevent drain errors.
For dishwashers, ensure the unit is leveled perfectly. If a Samsung dishwasher is not level, the WaterWall arm can bind, or water can pool and trigger the LC leak code. Clean the filters monthly.
For dryers, clean the moisture sensor bars inside the drum with rubbing alcohol. If they get coated with dryer sheet wax, the dryer will turn off while clothes are still damp.
Serving Gloucester, MA and Nearby Areas
Appliance Repair Pros is your local North Shore service team. We are committed to providing timely, reliable service to our neighbors in Gloucester and the surrounding communities.
Nearby areas served
- Gloucester
- Rockport
- Essex
- Ipswich
Zip codes we serve
01930, 01931, 01966, 01929, 01938
Frequently Asked Questions About Samsung Appliance Repair
Can you fix the ice maker in my Samsung fridge permanently?
Yes, in most cases. Samsung released a service kit that addresses the air leak issue causing the freeze-ups. We install the new ice maker, new air ducts, and reseal the box. This resolves the issue for the vast majority of units.
What does the “LC” code mean on my dishwasher?
LC stands for Leak Check. It means the sensor in the bottom pan is wet. It could be a loose hose, a bad seal, or even over-sudsing from using the wrong soap. We can find the leak and reset the sensor.
Is it worth repairing a Samsung washer with a spider arm failure?
The spider arm (flange shaft) supports the drum. Replacing it requires a total teardown of the machine. If the machine is over 7 years old, replacement is usually more cost-effective. If it is newer, repair might be worth it.
Why is my Samsung dryer squeaking?
A squeak is often the idler pulley. This pulley keeps tension on the belt. The bearing inside can dry out and seize. Replacing the pulley assembly is a standard and affordable repair.
Do you service the Bespoke line?
Yes, we service Samsung Bespoke appliances. We have the tools to safely remove the glass panels to access the service components behind them.
Why is my Samsung oven temperature wrong?
Ovens can drift over time. We can check the temperature sensor resistance. If the sensor is good, we can calibrate the offset in the settings menu to get it back to accurate baking temperatures.
What is the “Twin Cooling” system?
Twin Cooling means the fridge has two evaporators: one for the fridge and one for the freezer. This keeps humidity high in the fridge for produce and low in the freezer to prevent freezer burn. It is a great feature but adds complexity to repairs.
Is reliable Samsung repair available near me in Gloucester?
Yes, we are based locally and serve Gloucester, Rockport, and the surrounding towns. We carry common Samsung sensors, heaters, and drain pumps to speed up the repair process.
Why is there water under my crisper drawers?
This is a classic sign of a clogged defrost drain. The water from the defrost cycle cannot go down the tube, so it overflows into the fridge. We clear the ice log and the tube to fix it.
My washer shakes violently. Can you fix it?
Yes. If the load is balanced but it still shakes, the suspension rods (top load) or shocks (front load) are likely worn out. Replacing them restores the stability of the tub.
Why does my microwave say SE?
SE usually means Keypad Short Error. It means a button is stuck or the ribbon cable has failed. We typically have to replace the touch control panel to resolve this.
Do you carry Samsung parts?
We stock high-failure Samsung parts like the ice maker service kits, drain pumps, heating elements, and suspension rods. This allows us to complete many repairs on the first visit.
Conclusion
Appliance Repair Pros is your dedicated partner for maintaining the performance of your Samsung appliances. We specialize in Samsung, Bespoke, and Chef Collection repair in Gloucester, Rockport, Essex, and Ipswich. Our technicians utilize brand-specific diagnostic techniques to solve problems efficiently, from ice maker freeze-ups to sensor errors. We treat your home with respect and your appliances with care.
Reach out to us for assistance.
